Knowledge base | ArtStation

Images not loading

For some users, images do not load on ArtStation.

If possible, try to isolate the problem.

  1. Try another web browser - if it works, then your main web browser may have an extension installed (like an ad blocker?) that is blocking images from ArtStation.
  2. Try another network entirely - e.g. use your mobile phone to load ArtStation using cellular data (not Wifi). This isolates the network. If it works, it shows that your network is the issue. The problem may be caused by your Internet Service Provider blocking access to the images, or incorrectly serving ArtStation's DNS records.

What you can try

Use Google Public DNS, a free, global DNS resolution service that you can use as an alternative to your current DNS provider. Google Public DNS is much faster, more secure and will return correct results. Please visit the Google Public DNS website for instructions on how to use it instead of your ISP's DNS.

Unfortunately there is not much else that we can do as the problem is likely to do with something on your end. Millions of people access ArtStation without problems. If there is the slightest problem, we usually get many support enquiries and resolve the issue as quickly as possible.